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Issue with tracking emails with large attachments in Dynamics CRM post Rollup deployment

December 03, 2009
by Matt Gelb
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Authored by Ryan Swiderski - Senior Consultant - Wipfli's Microsoft Dynamics CRM Team

I ran across an interesting scenario this week with a client that had just recently applied rollup 7.  This client commonly sends and receives large e-mails (in excess of 10MB), and tracks the vast majority of those e-mails in CRM, but doesn’t need those attachments tracked in CRM.  Prior to the rollup, they would receive this error message when tracking an e-mail over 5,120kb (the limit we have set up on attachments and also the typical default for CRM users): 

 
This would get the e-mail tracked in CRM, but leave the attachments in Outlook… behavior that the client would prefer.  After applying the rollup, they now get this error message when tracking an e-mail over 5,120kb:  "An unknown error occured while synchronizing data to Outlook."

The stack trace on the client and the server both contain the “Maximum request length exceeded” error.
 
Microsoft confirmed with me that it does seem to be an issue with rollup 7 (and 6, actually) that has yet to be addressed.  I’ll update the blog when I hear back.
 
As a workaround, I’m having the client forward those e-mails to themselves without the attachments, and tracking the forwarded e-mail.

Any comments are obviously encouraged and welcomed...

 

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