The selection of electronic medical record (EMR/EHR) or other enterprise application software is one of the most important decisions a health care organization will make. New application software that is responsible for clinical, patient, operational, and financial information will have a huge impact on the organization and its clinicians. Besides the financial investment, which is likely to be in the hundreds of thousands or millions of dollars, a well-implemented system will change workflow (business processes) of physicians, nurses, ancillary staff, and management. With an implementation timeline that typically stretches over 18 to 24 months for an enterprise system and a useful system life that can span 7 to 15 years, the collective impact on an organization is far from trivial. This is why it is so important to make sure the decisions about selecting an enterprise system are made carefully.
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