Do you ever walk away from a conversation thinking: “That didn’t go like I planned?” Have you ever felt that you just wanted to have a better outcome in some of your conversations?
Many of us are fairly effective at holding difficult conversations with people we know and trust and can engage in healthy dialogue (defined as the free flow of meaning). The real challenge comes when we hold conversations that involve high stakes, opposing viewpoints, and strong emotions. That’s when a conversation becomes “crucial.”
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Length: 2 pages (PDF 92 kB)