In a series of earlier articles, we explored the analysis, strategy, and design activities associated with a best-practice approach to service-line planning. These activities are critical to creating a strong base for service-lines. However, the hard work is yet to come. A popular statistic from Fortune Magazine is often cited when discussing strategy execution—by their estimate, only 5% of all strategic plans are implemented. service-line plans fall under this statistic—there may be activity, but the risk is that the end results fall far short of expectations.
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