Crucial Conversations® by VitalSmarts™

Even with the best-laid plans, many organizations still struggle to accomplish the results they envision. That is where Crucial Conversations^® comes in. Many problems that plague organizations are rooted in the same cause:  perplexed staff who are not quite sure how to bring up touchy, controversial, and complex issues and resolve them. These problems are especially pronounced when emotions are involved, opinions vary, and the stakes are high.

Wipfli uses the power of the Crucial Conversations^® to help individuals, teams, and organizations step up and hold crucial conversations well, thereby beginning to achieve the performance they seek. The 16- to 20-hour Mastery Course can be conducted on consecutive days or spread over multiple sessions. And our experts will maintain contact with you following the course to ensure that what you learn is properly applied to your unique situation.

At the end of the Crucial Conversations^® Mastery Course, participants will be able to do the following:

• Identify the seven crucial conversations that are keeping health care organizations from their desired results
• Identify where they are stuck individually and improve their own communication weaknesses
• Make improvements in their dialogue approach that yield greater results