Microsoft Dynamics CRM 2016
Familiar... Intelligent... Connected. If You Have Customers, You Need Microsoft Dynamics CRM
At its core, CRM involves three basic steps: finding and developing customer relationships, keeping customers happy, and growing these relationships to enhance your business profitability.
It's one thing to identify a loyal customer; it's another to cultivate that loyalty. To do this, you have to know your customers. Knowledge is power, and Microsoft Dynamics CRM delivers.
Seamless Outlook Integration
CRM Within The Familiar Microsoft Outlook Experience
Exceptional user adoption of CRM because business users get CRM capability within Microsoft Outlook.
Streamlined CRM User Interface
Microsoft Dynamics CRM features a streamlined interface to provide quicker and easier navigation. View demo of streamlined navigation in Microsoft Dynamics CRM.
Strong Personalization Tools to Fit Organizations’ and Individuals’ Business Needs
Create personal views, add commonly used records, and design personal dashboards to measure performance.
More Intuitive, Easier Adoption
Easily Build Workflows and Automated Processes to Fit Your Unique Business
In addition to the powerful workflow engine and automated processes, this feature provides step-by-step guidance through any business process or interaction.
Rapidly configure multiple real-time dashboards to actively monitor business performance and improve decision-making – with business users able to build their own dashboards without IT assistance.
Flexible Goal Management
Define key performance and business health indicators to track and measure progress against any organizational goal or metric.