Madison Lutheran Home
Improving profitability and cash flow.
Situation
Madison Lutheran Home is a not-for-profit 87-bed nursing home that owns a Critical Access Hospital with 12 beds and a Rural Health Clinic. The organization had been going through a transitional period and found itself in a position of declining reimbursement. The new CEO Scott Larson decided to seek assistance in determining how best to deal with the home’s current situation. The prior CEO referred Wipfli to him.
Strategy
Wipfli’s first task was to complete a thorough operational review of the nursing home. This included operational, financial, and clinical reviews. As a result of the reviews, Wipfli found a number of issues and provided recommendations for improvement to the nursing home’s overall Medicare reimbursement and operational efficiency. The nursing home implemented several of the recommendations, which have provided immediate results to its bottom line.
Wipfli facilitated a Medicare MDS training session to increase MDS assessment skills and knowledge, thereby maximizing revenue capture. In addition, Wipfli made presentations to management and the board on its findings and recommendations and followed up with a written report that included an overall operational work plan to assist management in prioritizing and implementing recommendations.
Benefits
Overall, the nursing home has seen dramatic improvements since partnering with Wipfli. It has eliminated inefficiencies that were affecting its financial and operating performance. It has also streamlined its operational processes and is on the road to a significant financial recovery and improved operating performance.