Patient safety, quality care, productivity, employee morale, and leadership effectiveness are all key elements that every health care organization must keep in focus if it is to achieve its goals. Even with the best-laid plans, many organizations still struggle to accomplish the results they envision.
VitalSmarts™, in partnership with the American Association of Critical-Care Nurses, conducted a national study and issued the report “Silence Kills: The Seven Crucial Conversations for Healthcare.” Their research indicates that when health care workers do not possess the skills to hold effective dialogue, there is a tremendous correlation to poor patient outcomes and low employee morale. The Silence Kills study identified seven most crucial conversations in health care and suggests that improvement in these seven crucial conversations could not only contribute to significant reductions in errors, but also to improvements in quality of care, reduction in nursing turnover, and marked improvement in productivity.
What are the conversations you are not holding, or not holding well, that are preventing your organization from getting the results you want? It is not hard to identify tension within your ranks. You may even know its exact source. But if you are like many health care leaders, you probably feel that your ability to affect real change and move beyond such challenges is limited by the way people relate to one another.
That is where Crucial Conversations® by VitalSmarts™ comes in. Many problems that plague organizations are rooted in the same cause: perplexed staff who are not sure how to bring up touchy, controversial, and complex issues and resolve them.
Wipfli uses the power of the Crucial Conversations by VitalSmarts Mastery Course to help individuals, teams, and organizations step up and hold crucial conversations well, thereby beginning to achieve the performance they seek.
Our course leaders are Crucial Conversations Certified Trainers who will tailor their approach to fit the needs of your organization. The 16- to 20-hour Mastery Course can be conducted on consecutive days or spread over multiple sessions. Participants in this program will step out of their training and into situations where their new skills will benefit them, their patients, and the organization they serve.
Finally, our experts will maintain contact with you following the course to ensure that what you learn is properly applied to your unique situation.
Benefits
At the end of the Crucial Conversations® by VitalSmarts™ Mastery Course, participants will be able to do the following:
- Identify the seven crucial conversations that are keeping health care organizations from their desired results
- Identify where they are stuck individually and improve their own communication weaknesses
- Speak persuasively, not abrasively, no matter the topic
- Make it safe for others to share their honest opinions
- Deal with people who either clam up or blow up
- Gain control of their own emotional responses
- Speak frankly without risking everything
- Disagree without being disagreeable
- Influence without exerting force
Start the conversation now.
To learn more about Crucial Conversations training for your health care organization, contact Tina Sundly at 715.858.6640 or tsundly@wipfli.com.