Michelle Joseph, MBA

Manager

Michelle E. Joseph brings over 15 years of experience as a consultant working with startup, public and private organizations. She partners with leadership teams to create strategic plans with a focus on execution. She helps clients elevate customer experience by aligning employee engagement with business outcomes. She is passionate about helping front-line teams understand their roles and guiding leadership to invest in the employee experience as a driver of long-term growth and retention. She focuses on helping clients explore practical, human-centered applications of AI to improve internal processes and elevate the customer experience.

Certifications

Certified Predictive Index Master Practitioner
Certified Talent Optimization Leader from The Predictive Index
Certification in Strategy Execution from Harvard Business School

Professional memberships and activities

Allinial Global - Member

Services

Business consulting services

Areas of Focus

Strategic planning from inception through execution, including organizational alignment and accountability
Organizational performance strategies designed to improve collaboration, increase productivity and drive business outcomes
Customer experience and customer journey mapping
Designing and delivering employee training programs that enhance customer experience, drive retention and support customer acquisition
People strategy development and talent mapping
People analytics and psychometric assessments for performance improvement
Leveraging AI and emerging technologies to improve internal efficiency