TCPA compliance checklist: Measure your compliance posture

Organizations that rely on outbound calling or texting should regularly evaluate their Telephone Consumer Protection Act (TCPA) compliance posture. This checklist outlines key requirements to help identify potential gaps and reduce risk.

TCPA compliance checklist

1. Train all telephone agents on their compliance responsibilities before engaging with customers.
2. Only call consumers between 8 a.m. and 9 p.m. based on the consumer’s location.
3. Scrub telephone numbers against the National Do Not Call Registry when no exemption applies.
4. Provide required caller identification, including agent name, company name and contact information.
5. Honor all Do Not Call requests promptly and maintain a centralized list with the date each request was received.
6. Use autodialers or prerecorded messages for marketing only with prior express written consent.
7. Maintain a process to honor revocation of consent for informational calls and texts involving regulated technology.
8. Ensure predictive dialer abandonment rates do not exceed 3% over a 30-day period for each campaign.
9. Include an automated opt-out mechanism in prerecorded messages and abandonment messages.
10. Monitor and enforce compliance across internal teams and third-party vendors.

How to use this checklist

This checklist is intended as a starting point for evaluating TCPA compliance. Organizations should review their policies, procedures and systems to confirm alignment with both federal requirements and applicable state laws.

How Wipfli can help

Wipfli helps organizations assess and strengthen their TCPA compliance programs through:

• Compliance assessments and gap analysis
• Do Not Call policy development and training
• Consent management and recordkeeping strategies
• Vendor and campaign compliance reviews

To get help evaluating your TCPA compliance posture, learn more about our TCPA services.