Wipfli LLP (Wipfli), a top 20 national accounting and consulting firm, announced that the firm has posted a leading Net Promoter Score® (NPS) among Sage Intacct implementation partners for fiscal year 2018. Recognized during the Sage Intacct Advantage Partner and Customer Conference in Nashville, this is the first time Wipfli has earned this recognition within the growing network of Sage Intacct value added resellers.
NPS is a measurement of customer satisfaction and loyalty developed by Fred Reichheld, Bain & Company and SatMetrix, which ranks service providers on how likely a customer would recommend said provider. A proven metric to assess customer experience and predict business growth, NPS groups respondents into promoters, passives and detractors based on responses to one question, “On a scale of 0 to 10, how likely are to you to recommend our company, products and services to a friend or colleague?”
“Our firm has been purposeful in building cloud-based industry knowledge to better serve the changing needs of our clients,” said Brian Dietz, partner at Wipfli. “We are extremely excited to follow up our announcement to Sage Intacct’s President’s Club with this honor — demonstrating our ability to not only serve new and future customers but impactfully care for current clients on their business journeys. This has been one of our strongest years yet and we look forward to even more growth in 2019.”
This year, Wipfli has demonstrated a record amount of growth for the firm as it continues to expand its consulting in the cloud technology space — including 35% annual growth with its Sage Intacct offering.
Sage Intacct has a channel of more than 100 CPA and consulting firms that implement and support Sage Intacct, and the company’s partner program is part of the reason that the software is the number one customer-rated, true multi-tenant cloud accounting and financial management software solution. Channel partners are provided with the training and support they need to provide the highest quality service to customers.
"The Sage Intacct partner program is designed to help channel partners build sustainable excellence and achieve remarkable growth year after year," said Taylor Macdonald, Senior Vice President of Channel Sales for Sage Intacct. "We place a high priority not only on growth but on customer satisfaction and we congratulate Wipfli for their continued success as an industry leader."
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About Sage Intacct
Sage Intacct is the innovation and customer satisfaction leader in cloud financial management software. As the preferred provider of financial applications for AICPA business solutions and a solution in Sage Business Cloud, we enable organizations from startups to public companies to improve company performance and make finance more productive. Our award-winning accounting software delivers deep functionality that automates even complex business processes and surfaces the richest financial and operational insights to help accelerate growth.
Sage Intacct is based in San Jose, California, and is an entity of Sage. For more information on Sage Intacct, please visit www.sageintacct.com.