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John & Mary E. Kirby Hospital
Uncovering a critical access hospital’s ‘North Star’
A new CEO needed a healthcare-focused business advisor to offer fresh insights and a new perspective on long-standing strategies.
The Challenge
When Steve Tenhouse became CEO of John & Mary E. Kirby Hospital, he had big shoes to fill. The former administrator held the role for nearly 40 years. Tenhouse wanted a fresh look at past strategies and business assumptions, including what was working and what wasn’t, before establishing long-range plans.
The Solution
Tenhouse called on Wipfli to help John & Mary E. Kirby Hospital and its board develop a clear direction for the organization. Wipfli examined past strategies and assessed the hospital’s clinical services platform, finances, market performance, utilization, staff composition and other trends. These assessments guided them toward a clear “North Star” for the organization, including specific goals and activities.
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The results
John & Mary E. Kirby Hospital has a clear vision for the future and ways to measure its progress. Since that first engagement, Wipfli and the hospital have engaged in physician practice consolidation, rural health certifications, compensation analyses, facility master planning, demand analyses, coding and documentation reviews, and other strategic initiatives. The hospital has also seen increases in physician productivity and compensation, improved operational costs, better reimbursement rates and higher revenue.
