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ENT & Allergy Associates, S.C.

A moving healthcare experience

ENT & Allergy Associates (ENTA) needed to combine multiple sites into one space that could house all its physicians and provide room to grow. Wipfli planned the relocation and upgraded key technology systems.

The Challenge

When ENTA outgrew its main office in north central Wisconsin, it added a second location. But that caused confusion among patients and made IT more challenging to manage. For example, the phone system had limited functionality and frequently malfunctioned. There was no guest Wi-Fi for patients, and the internet was unstable. When it went down, all work had to stop.

The Solution

ENTA decided to move into a brand-new facility and upgrade to more reliable business systems. Wipfli built the IT infrastructure for the new building and chose new phone and internet providers. Wipfli created separate production and guest Wi-Fi networks so the entire building had excellent coverage. As part of the move, Wipfli also set up a new print server, reconfigured ENTA’s electronic health record and securely transferred its computers and files.

Wipfli is attentive and committed to our needs. Other consultants don’t have the same level of engagement and dedication to success.
Jennifer Hinker Practice Administrator at ENT & Allergy Associates

The results

On opening day, ENTA saw a record number of patients — but it didn’t feel busy, physicians said. ENTA had room to grow, and because of extensive testing, everything worked smoothly. The practice’s internet is robust and reliable, and the phone system is simple to use and has more features, like overhead paging. Now ENTA has the space and technology it needs to comfortably serve patients and grow.