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Community Action Partnership of Central Illinois

Recruiting smarter and faster

staff retention rate

Assessments revealed a gap between the culture the Community Action Partnership of Central Illinois (CAPCIL) wanted and the culture experienced by employees. As a result, turnover was high, and hiring was slow.

The Challenge

Community Action Partnership of Central Illinois (CAPCIL) needs dedicated employees to help residents of central Illinois overcome poverty. But staff turnover was high — around 27%. And it took up to 90 days to hire and onboard new employees.

The Solution

Wipfli helped CAPCIL measure and understand its culture so it could improve the employee experience. Wipfli used Human Synergistics’ organizational culture inventory to measure employees’ values and an organizational effectiveness inventory to evaluate culture at different organizational levels. Focus groups and interviews added insight into culture gaps. Armed with information about what employees needed from their employer, CAPCIL and Wipfli developed a roadmap for change.

Wipfli has been such a great resource. Anytime I’ve had a question or idea, they’ve been a great sounding board for us. They are truly invested in our success.
Alison Rumler-Gomez, CEO at CAPCIL

The results

CAPCIL started using Predictive Index® (PI) to make sure employees were in roles they found fulfilling. Once staff were more connected to their work, retention shot up from 73% to 90%. CAPCIL also incorporated PI data into the hiring process so it could recruit for both skill and personality. Now, the average time to fill a position has fallen to nine days instead of 30-90 days. Communication is better, too. With PI, it’s clear how each employee prefers to give and receive communication — and everyone can be heard.

increase in employee retention
average decrease in time it takes to fill vacant positions