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Manpower (DMark Group, Inc.)

Completely rebuilding IT for the future

reduction in IT service calls

Tired of an unstable network and reactive service demands, DMark Group stripped its IT system “down to the studs.” Wipfli helped the franchisee rebuild its network and become more stable, forward-thinking and proactive.

The Challenge

DMark’s IT system was pieced together to connect disparate tools and 20 locations across Wisconsin, Iowa and Florida. Over time, the network had become complicated, unstable and challenging to maintain. The IT team was responding to 30 to 40 service tickets every month, with the help of managed services. DMark needed to update aging systems to add stability and forward-thinking capabilities.

The Solution

Instead of bolting together more tools, DMark worked with Wipfli to strip its IT system “down to the studs.” Wipfli created a long-term technology roadmap for DMark and rebuilt the company’s entire infrastructure, including servers and remote desktop platforms. Wipfli also added failover internet at every location to ensure continuous uptime.

I am a raving fan! From network stability, to our IT roadmap, to the scalability of their services, Wipfli has been a vital business partner for us. Their people, their dedication and their expertise all stand out
Lisa Fiore, COO at DMark Group Inc. (d/b/a Manpower)

The results

DMark has a stable IT system that generates about two service calls a month — just 5% of its previous caseload. Managed services fees are significantly lower, and the IT team can focus on future projects instead of reacting to emergencies. Wipfli and DMark regularly review and update the company’s IT strategy and find ways to proactively apply technology to support future business needs.