Stay connected with product news, best practices, ideas, and tips to explore alignment with strategic business objectives, meet a short term tactical need, or just get thinking.
What to Know About Microsoft's New Unified InterfaceApr 05, 2019
There are some key visual differences between the new unified interface and the old legacy interface. The first being the site map is now on the left-hand side of the screen. In the old legacy, it was found at the top and required more clicks to access the information you wanted. This cleaner design makes navigation to records easier than ever. And with a new responsive screen adjustment, what you see on your desktop will appear in the exact same way on your mobile device.
How You Can Preview Microsoft Dynamics 365’s April UpdatesMar 22, 2019
The April 2019 release for Microsoft Dynamics 365 is nearly upon us. On April 5, the next major update for Dynamics 365 Online will enter general availability, and, over the course of the month, all online customers will be automatically updated to the latest version.
The Microsoft Dynamics 365 April 2019 Release Is Coming: Here’s What to ExpectFeb 21, 2019
Starting in April 2019, the Microsoft Dynamics 365 update will be applied to all online environments. This means all users will be on the latest version and a consistent update schedule. From now on, major updates will be released every April and October.
How to Use Insights in Microsoft Dynamics 365 to Improve Your Account ResearchJan 07, 2019
If you have access to Microsoft Dynamics 365, chances are you also have access to a feature called Insights. This “insightful” tool can be a powerful asset to every sales person, but unfortunately it is underutilized by many CRM users. This blog will take you through a five-step account research process that will help you use Insights’ data to ultimately win new customers.
How Financial Institutions Can Use Dynamics 365 to Grow Their Cross-Sales and Customer BaseNov 06, 2018
By Kevin Scully
Keeping branches and business lines connected, managing data and gaining new customers are all familiar challenges for most businesses. But how powerful would it be for an organization to manage these challenges using a relationship management solution tailored to their industry?
Nonprofits: Maximize Your Relationships With Dynamics 365Oct 30, 2018
Nonprofits face unique challenges, and meeting them is incredibly tight with limited resources. Of course, you would rather focus on your mission than the organizational aspects that take up so much of your time. But in working with nonprofits — like humanitarian organization Team Rubicon — I have seen that software they thought was only used by for-profit businesses is perfect for the networking, event-planning and donation-tracking needs nonprofits have. One of the best applications for nonprofits is Microsoft Dynamics 365.
How to Drive Performance, Profits and Efficiency Using Project Service AutomationOct 23, 2018
Whether you’re new to Microsoft Dynamics 365 (D365) or are wondering if adding the Project Service Automation module is worth it for your organization, you’ve come to the right place. Today, we’re diving into how Project Service Automation — D365’s project and resource management tool — can streamline your processes and increase your team’s efficiency and productivity.
Cleaning Your CRM DataOct 16, 2018
What can you do to clean up bad data and prevent it from entering your system? Today, we’ll offer you and your team a few important tips that will allow your CRM system to flourish and become an even more valuable tool to your company.
Join Us in Arizona for the 2018 D365UG CRMUG Summit!Oct 09, 2018
The D365UG/CRMUG Summit is the can’t-miss conference for users of Microsoft Dynamics 365 and Microsoft Dynamics CRM. The Summit is tailored to fit all levels of experience and a wide range of topics.
Give Your Dynamics 365 System a Check-UpOct 03, 2018
Maximize performance, increase collaboration and streamline processes — that’s what Microsoft Dynamics 365 is made to do, right? It is, if you’re taking full advantage of it.
How Safe Is Your Dynamics 365/CRM Data? An Insider’s Look at Microsoft’s Security PlatformSep 10, 2018
By Kevin Scully
How secure is your data on the Dynamics 365/CRM platform? From individual user access, to data transfer, to data storage, get a glimpse at what Microsoft is doing to protect your organization.
Start Your Digital Transformation With “Business Central” TechnologySep 01, 2018
Attaining digital transformation and the resulting competitive advantage requires the right tools. Today, we’re going to discuss how you can use Microsoft Dynamics 365 Business Central to simplify processes, integrate applications, empower your employees and make more informed business decisions.
CRM for Contractors: Win and Keep More Customers With an Automated Sales ProcessAug 24, 2018
In a five-part blog series, we're exploring how a CRM solution can change the way contractors operate, allowing them to deliver better experiences to customers and foster successful businesses. In part two, we'll be diving into the second CRM capability you can use to drive more business: sales automation.
Is Dynamics 365 for Project Service Automation Right for Your BusinessAug 13, 2018
There are tools to help streamline processes and increase productivity. Whether or not you’re already using Microsoft Dynamics 365 (D365), its Project Service Automation application is one of the most reputable out there. Its features allow businesses to plan and manage projects, optimize resources, forecast project profitability, deliver insights and increase employee productivity. From sales, planning and delivery to after-sale service, managing the complete customer life cycle using just one application helps increase efficiency and collaboration.
CRM for Contractors: How to Win More Business With Mobile OptimizationJul 24, 2018
Technology has evolved at a rapid pace and there are now valuable tools the construction industry can leverage. In fact, there are even technologies specifically designed for specialty subcontractors, which can help you win more business and improve project margins. In this five-part blog series, we’ll take a look at five ways a modern customer relationship management (CRM) solution can change the way contractors operate, allowing them to deliver better experiences to customers and foster successful businesses.
How XRM Tooling Can Connect to the Wrong CRM InstanceJul 20, 2018
By Mike Adler
Are you accidentally connecting to the wrong instance of CRM? While I was working on a custom application the other day, I found that using “friendly name” over “unique name” can trigger this. Learn how to correct it.
D365 Tips: How to Auto-Populate a Price List Based on the User’s TerritoryJun 28, 2018
In this blog, we cover how to enable auto-selection of a price list on an opportunity based on the user’s territory, using the inbuilt rule of the Dynamics 365 platform.
How Dynamics 365 for Field Service Helps You Gain Loyal, Repeat CustomersJun 14, 2018
One of the biggest ways companies who perform field service can value their customers’ time is by becoming more efficient. Reducing follow-up visits by having the information ahead of time to make a faster diagnosis, plus the parts available to resolve the problem right then and there, go a long way toward developing loyal customers — ones who won’t jump ship for another business the next time something goes wrong. Microsoft Dynamics 365 for Field Service ties everyone together on one integrated platform to make it easier to predict field service calls, schedule field service resources, send invoices and even measure customer satisfaction.
How Microsoft Dynamics 365 Creates Customer Loyalty and Retains Customer Service AgentsApr 02, 2018
Creating customer loyalty is all about delivering an effortless experience — and delivering it on the customer’s terms. According to Harris Interactive, 86% of consumers are willing to pay more for a better customer experience, and 89% of customers who stop doing business with a company due to a poor customer experience will start doing business with a competitor . You can reduce poor customer experience by increasing employee resources, improving customer communication and performing reporting on customer service activities.
Is Your Organization’s Code Base Ready for the Dynamics 365 9.0 Upgrade?Mar 14, 2018
D365 Online customers can now schedule their update to D365 9.0. To help achieve a successful upgrade, we have outlined below the required and recommended changes by code type.
Top Free Tools for Microsoft Dynamic 365 Admins (Continued)Feb 14, 2018
This blog will detail 5 free tools that administrators can utilize to more effectively manage their Dynamics 365 system for their organization. Part 1 of this blog can be found here.
XrmToolbox – Plugin Trace viewerFeb 06, 2018
XrmToolbox - Plugin Trace Viewer resolves query and view limitations of Plugin Trace Logs within Dynamics 365.
Empowering D365 Administrators: Top Free Tools for Microsoft Dynamics 365 AdminsJan 08, 2018
By Mike Adler
Administering Microsoft Dynamics 365 can be challenging at times. This includes our recommendations for Top Free Tools for Dynamics 365 Administrators.
Come Join Us at the 2017 D365UG/CRMUG Summit!Sep 12, 2017
The D365UG/CRMUG Summit is the can’t-miss conference for users of Microsoft Dynamics 365 and Microsoft Dynamics CRM. We look forward to seeing you there!
Dynamics 365 and Auto CaptureMar 18, 2017
With the release of Dynamics 365, Microsoft is introducing Auto Capture. This new functionality allows users to view untracked emails directly in CRM and are given the option to track emails in Dynamics 365.
Dynamics 365 and Relationship AssistantJan 07, 2017
With the release of Dynamics 365, Microsoft is introducing Relationship Assistant. This new functionality helps you focus on what’s important. With new interactive cards notifying you of important events, interactions, to-dos for the day, and upcoming events, this new tool will drive productivity and increase your workforce efficiency.
Microsoft Dynamics 365 and Resource Scheduling/Project Service AutomationNov 29, 2016
Microsoft previously mentioned developing features that would assist in bridging the gap between the two solutions of Field Service and Project Service Automation within Dynamics CRM. They began using the shared data model to tie together native CRM entities with the new entities in the Field Service (FS) and Project Service Automation (PSA) solutions.
Microsoft Dynamics 365 and Field ServiceNov 09, 2016
The next generation of the Field Service application through Dynamics 365 will support organizational growth goals by facilitating better demand generation via marketing automation, faster closing with salesforce automation, and a better customer experience following the sale with customer service, field service, and project service applications.
Dynamics 365 and Fall Updates AnnouncementOct 26, 2016
Microsoft has announced this fall they will be launching Dynamics 365. Read to learn what Dynamics 365 is, and how it will increase value for current Microsoft customers.
Turbo Form Rendering Engine IssuesSep 08, 2016
By Mike Adler
Wipfli Proudly Accepts a Spot in the 2016 Inner Circle for Microsoft Dynamics®Jul 18, 2016
To further show that Wipfli is dedicated to organizations’ success with technology solutions, we have been recognized as a top partner of Microsoft and added to another year of Microsoft’s Inner Circle for Microsoft Dynamics®.
Microsoft Dynamics® CRM Online – Use Service Accounts Without Consuming a CRM LicenseJul 02, 2016
By Mike Adler
Don’t consume a valuable CRM license for running background jobs and integrations. Through Microsoft Dynamics CRM Online, organizations can setup “service accounts” that work the same way as a CRM user.
Reduce Amount of Time and Number of Clicks with an Add Button for a Microsoft Dynamics® CRM 2016 ConnectionApr 07, 2016
By Mike Adler
Taking too long to add Connections? In this post, I will show you how to streamline the process and reduce the time it takes by adding a button to the Connections grid.
Spring is almost here, and so is the next Microsoft Dynamics® CRM 2016 Online Update 1Mar 12, 2016
Included in this blog you’ll find a link to the Microsoft Dynamics CRM Spring 2016 Wave Release Preview Guide, along with a quick video on what to expect in the next update for Dynamics CRM 2016 Online Update 1 and Microsoft Social Engagement 2016 Update.
Field Service Management with FieldOne and Microsoft Dynamics® CRM OnlineFeb 24, 2016
This blog highlights features of FieldOne for Field Service Management inside existing Dynamics CRM 2015 & 2016 Online environments.
Product Detail Sub Grid Sequence Number Fails to Update On-Premise CRM 2013 SP1 UR3 (220.127.116.11)Jan 19, 2016
Here is a solution on how to fix a products sub grid on the Quote or Order form that is out of sync with a CRM custom report.
What you need to know about the new Microsoft Dynamics® CRM 2016Jan 07, 2016
Microsoft has done it again. Microsoft Dynamics® CRM 2016 was recently released this month and continuously delivers more features to its users and administrators.