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The next Microsoft Dynamics 365 upgrade is all about giving you the power of AI


Jul 26, 2019

When Microsoft updates Dynamics 365 in October, customers can expect to be able to leverage AI and use mixed-reality to improve employee efficiency. 

The latest update is the second release this year under Microsoft’s new One Version update plan, which affects all products under the Dynamics 365 umbrella. 

What to expect in October

Microsoft is putting more power into artificial intelligence capabilities in the October 2019 release.

Here are the expected highlights of the upgrade:

  • Salespeople will be able to use augmented reality on mobile devices to illustrate their products to customers.
  • Microsoft HoloLens will include holographic instructions for employees wherever they need them.
  • Remote assist will enable technicians to solve problems faster.
  • More sales Insights will open the door to improve productivity and to better predict sales lifecycles.
  • Customer service insights will use artificial intelligence to shed light on critical performance metrics, operational data, and emerging trends.
  • Clients can create AI bots to chat with customers and improve customer service through digital transformation.
  • Businesses will also be able to get more data on on what consumers say, seek, and feel about their products.
  • Increased fraud protection will improve online shopping and cut fraud loss.

What One Version means for companies using D365

When Microsoft announced its plans for One Version last year, executives said customers could expect fewer hassles, more freedom, less downtime and more innovation. 

Whether you are using Business Central or Finance and Operations, Marketing, Sales, Talent, Power BI, or any of the other products under the Dynamics 365 and Power Platform, here is what you can expect:

  • Predictable updates with continuous deployment: Under the new release schedule, Microsoft will deliver two major releases per year – April and October – with updates remaining backward compatible so that your apps and customizations will continue to work post update.
  • Time to learn about major changes: While basic updates to the user experience will come automatically, new features with major changes to the user experience, feature set, or customization compatibility are off by default. This means administrators will be able to first test before enabling these features for their organization.
  • Time to sandbox: Want the opportunity to fully test the new version before releasing to production? Starting with the most recent release, users could validate major updates in a sandbox environment in advance of the update release. This will help you assess productivity and efficiency gains of the new capabilities, as well as train your end users about new capabilities.
  • Option to delay: For those companies looking to test and retest, Microsoft gives you the option to pause or opt out of the newest release, able to pause up to two consecutive updates. 

Better yet, One Version will provide for continued support—no more 5- and 10-year support schedules. Microsoft expects to provide early access to customers on Aug. 2, with the full rollout scheduled for Oct. 1.

Get to know more about Dynamics 365 through Wipfli

With dozens of unique solutions under the Dynamics 365 environment, it pays to work with a company who can help. 

Whether you are in the market to implement a Dynamics 365 solution or want a health check on your current implementation, the Wipfli team can help. Get to know more about our work with Dynamics 365, read up on our latest D365 blogs, and contact us for more information.

Author(s)

Swiderski_Ryan
Ryan Swiderski
Principal
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