AR triage: What to fix first to move from backlog to cash flow

Aging AR, underpayments and cash flow pressure are ongoing challenges for healthcare leaders. Knowing where to focus first can make a significant difference in financial performance

This webinar is designed to help CFOs and revenue cycle leaders navigate AR backlogs and cash flow strains. It introduces a practical framework for prioritizing work based on financial impact, time sensitivity and risk — helping leaders focus limited resources where they matter most.

Using real-world examples from hospitals and clinics, we’ll explore how organizations can reduce excessive AR aging, recover underpayments and address root causes that allow backlogs to persist.

You’ll learn:

• How to apply an AR triage framework to prioritize work based on financial risk, cash impact and urgency.
• Key drivers behind aging AR and underpayments — and how to distinguish one-time backlog issues from systemic process failures.
• How to develop a 90-day action plan to accelerate cash collections and prevent future AR backlogs.
• Clear metrics you can use to create visibility and accountability.

This session is designed to help healthcare leaders move from reactive backlog management to a more strategic and sustainable approach to AR performance.

Presenters

Whitney Jacobsen

Karen Pettet