Wipfli and Creatio release report on the state of AI agents and no-code in the financial services industry

Wipfli has partnered with Creatio to release a new financial services industry study “The State of AI Agents and No-Code.” Based on findings from a global survey, the report provides a data-driven look at AI adoption in financial services.

The research reveals that most financial leaders view AI as a way to enhance — not replace — human work. Only 7% of business and technology decision-makers in the financial industry forecast headcount reductions due to AI agents. More than half (56%) of respondents expect AI agents to augment staff.

Over half (59%) of AI agents are deployed in customer-facing functions, such as service, sales and marketing — where the combination of human expertise and intelligent workflows can deepen relationships.

“AI isn’t changing what makes financial services special — it’s amplifying it,” said Anna Kooi, partner and financial services practice leader at Wipfli. “Trust and human connection are still the foundation. AI helps organizations deliver them faster.”

The report also highlights a key shift in leadership thinking: AI is moving from an IT experiment to a board-level strategy. Meanwhile, no-code options are lowering barriers to adoption and innovation.

“AI is so much bigger than IT,” said Kyle Aulerich, partner at Wipfli Advisory LLC. “It affects decision-making, risk and client engagement — areas that all belong on the board agenda. AI adoption should be a strategic decision with a clear purpose, strong governance and cross-enterprise coordination.”

Explore the full findings and download the State of AI Agents and No-Code.