Insights

Dropping the Ball

Dropping the Ball


Mar 02, 2017
Financial Institutions

Was it really only two short months ago that the ball dropped at Times Square as we rang in the New Year? As we moved from the holiday season into January, many people went through that annual exercise of making New Year’s resolutions. Whether dealing with weight management and fitness or living a more balanced lifestyle, the common theme here is striving to be as good as we can be.

And of course, that’s easier said than done. No sooner have we put away the holiday decorations than the chips-and-dip Super Bowl era is upon us, followed by the decadent chocolate that goes hand in hand with Valentine’s Day. That exercise routine we vowed would take priority gets bumped by the need to finish a deliverable at work. The quiet “me” time we promised ourselves gets derailed by a phone call from someone who needs something ASAP. And so it goes.

At Wipfli, when a client engages us to perform a Discovery Event, that client expects and is entitled to see results on how to improve certain aspects of their business management. This might include anything from reducing the time spent on opening a checking account to eliminating wasted time on booking a new loan as quickly as possible so they do not lose the deal. The Six Sigma process that we follow is known as DMAIC. Our job is to Define, Measure, Analyze, Improve, and Control the information we gather during our Discovery Events. We help our clients discover how to succeed in eliminating the waste in a process and working together as a team. Change can be difficult, but the willingness to realize the need for change and then take the steps to effect change are critical. 

On both personal and professional levels, each of us might consider holding ourselves to the same mindset that Wipfli asks of our Discovery Event clients. When we are at our best, we are positioned to work with our colleagues and clients alike in the best possible way. While it’s okay for the ball to drop at Times Square on New Year’s Eve, dropping the ball is not part of the Wipfli Way!

Author(s)

Massaro_Susi
Susi Massaro
Manager
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